This means that the carrier or delivery driver will contact the recipient (usually the consignee) before attempting the delivery. It is a precautionary measure to ensure that someone is available at the delivery location to receive the shipment. The driver will typically call the recipient's phone number provided on the shipping label or in the shipment information.
"Hazmat" stands for hazardous materials. It refers to items or substances that are considered dangerous or potentially harmful during transportation. These materials require special handling, packaging, labeling, and documentation to ensure compliance with safety regulations. Hazardous materials can include flammable liquids, corrosive chemicals, explosives, radioactive materials, and more. Shipping hazmat requires adherence to strict guidelines and may involve extra fees and paperwork.
This refers to locations that have restricted access for pickup trucks or trailers. It includes places like schools, military bases, construction sites, airports, or other places where standard shipping vehicles may not be permitted. When "Limited Access Pick Up" is indicated, additional arrangements may be required to deliver the shipment to or pick it up from such locations.
A lift gate is a hydraulic platform mounted at the rear of a truck or trailer. When "Lift Gate at Pickup Point" is specified, it means that the shipping company will use the lift gate to load the shipment onto the truck at the pickup location. This service is often needed when the pickup location does not have a loading dock or for heavy or bulky items that cannot be loaded manually.
The Destination and nature or type of goods being shipped can influence the transportation mode of your shipment and give you some clues about the transportation mode. For example:
Air: If the destination is in another country or a distant location, it's more likely to be transported by air also, Perishable or high-value goods that require fast delivery often go by air.
Sea: If the shipment is moving between different continents or across large bodies of water, it's likely transported by sea. And also, bulk goods, large quantities, and heavy cargo are commonly transported by sea.
Land: If the destination is relatively nearby or within the same country or region, it may be transported by land, further more, domestic shipments, small quantities, and time-sensitive deliveries within a country often use land transportation.
If you are still unsure about the transportation mode for your shipment after considering these factors, you can contact us, or the sender (if you are the recipient) for clarification. We will be able to provide you with the specific details about the mode of transportation and other shipment-related information.
To get a quote for a shipping service, follow these steps:
Online Quote Request: navigate to "Get a Quote" section on the navigation menu.
Enter Shipment Details: Fill out the required information, including the weight and dimensions of the package, pickup and delivery addresses, and any additional services you may require (e.g., insurance, delivery confirmation, expedited shipping).
Contact Customer Service (Optional): If you have a unique or large shipment, or if you need additional assistance, you can contact us via our "contact us page". we can provide personalised quotes and help with any specific requirements.
To track the arrival of your shipments at your location, you can use the following:
Tracking Updates: Once you submit the tracking number, the website will display the current status and location of your shipment. It will show details like when the shipment was picked up, its current location, and the estimated delivery date.
Email Notifications: If you provided an email address when placing the order, you may receive email notifications with tracking updates. Check your inbox and spam folder for any emails related to your shipment.
Contact Customer Support: If you are having trouble tracking your shipment online or need more information, you can contact the shipping company's customer support. They will be able to assist you with any issues or inquiries regarding your shipment.
The delivery time for your shipment depends on several factors, such as the shipping method chosen, the destination of the package, the our company's policies, and any potential delays in transit.
To get accurate information about your shipment's delivery time, you should check the tracking details provided by the the sender or retailer. They will typically provide an estimated delivery date or range based on the shipping method you selected. If you have concerns about your shipment's status or delivery time, you can contact our customer support or the retailer from whom you made the purchase.
Generally, delivery times can vary from a few days to several weeks, depending on the shipping option and the distance the package needs to travel. Keep in mind that unforeseen events, such as extreme weather conditions or customs inspections for international shipments, can also impact delivery times.